Question 1

What size items can you inspect?

Accepted Answer

Items must fit within the inspection envelope of 50 cm high × 40 cm wide × 55 cm deep. Suitability also depends on density, construction and safe handling.

Question 2

Can I post a damaged lithium battery?

Accepted Answer

No. Do not post damaged, swollen, leaking, overheating or unstable batteries. Contact SMSC first to discuss whether the item can be assessed and whether an attended route may be appropriate.

Question 3

Can I send an unknown or potentially dangerous item?

Accepted Answer

No. Do not send items that may be dangerous, hazardous, unstable or prohibited from transport. If the item presents an immediate concern, follow appropriate emergency or organisational procedures.

Question 4

Will X-ray inspection identify every defect?

Accepted Answer

No. X-ray inspection provides valuable internal information, but results depend on item material, density, orientation, construction and image quality. SMSC will explain limitations where relevant.

Question 5

Do you provide a written report?

Accepted Answer

Yes. Images and written reporting are available depending on the selected service tier.

Question 6

Can you inspect prototypes?

Accepted Answer

Yes, provided they are safe to handle, within size limits and suitable for X-ray imaging.

Question 7

Can I attend the inspection?

Accepted Answer

For certain items, SMSC may offer pre-booked attended appointments subject to suitability review.

Question 8

Do you offer urgent turnaround?

Accepted Answer

Priority and attended rapid review options should be available subject to capacity and prior agreement.

Frequently asked questions